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  • ZX9RCAM

    Over the Rainbow bridge...
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    I just went through her phone and turned off "background" data usage to all the apps.

    Still don't know how it uses mobile data while it's turned off...
     

    rotor

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    So, here is what you need to do, buy a faraday bag from Amazon, turn the phone off, put the phone in the faraday bag, see if there is still data being used. If there is, than the cloned sim might be the reason. I don't know if shutting the phone off stops data use. I would think it does but who knows nowadays. But if the phone is in a faraday bag and it still uses data than you have a problem. I keep my car fob in the faraday bag as my battery used to run down fast when just on my dresser.
     

    ZX9RCAM

    Over the Rainbow bridge...
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    Problem with that, the phone would need to stay in the bag for several days, before being able to tell if it made a difference.
     

    rotor

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    Problem with that, the phone would need to stay in the bag for several days, before being able to tell if it made a difference.
    It was turned off for a week wasn't it? Or did you just turn off something else? If you are getting mobile data use while it's in a faraday bag you have a problem. Should be able to tell in 24 hours I would think.
     

    ZX9RCAM

    Over the Rainbow bridge...
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    It was turned off for a week wasn't it? Or did you just turn off something else? If you are getting mobile data use while it's in a faraday bag you have a problem. Should be able to tell in 24 hours I would think.

    Phone was never turned off, only restarted.

    I went through today and turned off most of the APPs background data access.

    ETA: She'd never last 24 hours without the phone, lol..
     

    F350-6

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    Android.
    Google pixel 2 I think.

    Go to settings in the phone.

    Network & Internet
    Mobile Network
    App Data Usage

    It should tell you what apps are using what data. You can also hit the gear icon and set a data usage limit.

    The other thing to try is putting it in airplane mode to see if that stops the data.
     

    DyeF9

    In Thrust We Trust
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    I recommend you put a password on the phone then wipe it to factory, and restore your account on it and only install bare minimum apps.

    If the user of the phone is primarily streaming while it's 6 hours of use is in action that could easy use 2 gb. I can easily use 22gb a month on my phone. If that's the use of the phone and a factory reset does not fix the issue, you need to contact the phone company and get issued a new sim
     

    Brains

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    What does this have to do with mobile data being turned off?

    Serious question.
    Well you didn't say that now did you? :)

    But a fun fact - the 'cellular data' switch isn't like a light switch, it's merely a flag set in the OS that indicates which route is the intended default. Both the WiFi and cellular radios will be powered up and connected if they're able, and there's no guarantee data will not be used. Depending on the version of Android and how much malware is on the device, that preference could be completely ignored.

    Even switching the phone into airplane mode isn't a physical guarantee the radios will be powered down.
     

    FireInTheWire

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