Amazon Prime 2 day shipping

karlac · Feb 14, 2018

Amazon A$$hats did it again.
Out of town, ordered box of wife's box of favorite Chocolates, gift wrapped for Valentines.
To be delivered on the day before to coincide with her plans.
GUARANTEED delivery Feb 13 ... say it again, not SHIPPED, but farkin' DELIVERED.

Shady · Feb 14, 2018

dont worry amazon lovers will let you know it was a shippers problem

it don't matter amazon guaranteed delivery.

karlac · Feb 14, 2018

Shady said:
dont worry amazon lovers will let you know it was a shippers problem it don't matter amazon guaranteed delivery.

Amazon was the shipper in this case.
As I told Amazon this morning, I would rather they use USPS instead.

Thought I'd never say that ...

Shady · Feb 14, 2018

I guess I should have said carrier over shipper.

But in the end we all know it was not Amazons fault lol

karlac said:
Amazon was the shipper in this case.
As I told Amazon this morning, I would rather they use USPS instead.
Though I'd never say that ...

DwnRange · Feb 14, 2018

I sure this has been said already - keep a record and complain evertime they miss the 2 day date - you'll have Prime shipping (bad as it is for longer) - sometimes much longer if you are a long time Amazon buyer.

And.......NEVER click the buy button until ya check out the company as they sell crap that comes via slow boat from china now days and sellers that ship "faux" copies of everything.

45tex · Feb 14, 2018

I've dealt with one of those giant camera companies back east for years. I always get free UPS Ground shipping. They say it takes 2 days to prepare ground shipments. But in reality they always ship the next day. Just got email from UPS that it will be here a day early. That's customer service. Set me up to wait and deliver early. Keeps me coming back.
If you must know, it's Cameta Camera. They are also very knowledgeable on the phone.

karlac · Feb 14, 2018

Shady said:
I guess I should have said carrier over shipper.

But in the end we all know it was not Amazons fault lol

You're right on both counts.
Amazon was both carrier (AMZL US) and shipper.
No one else to point the finger at ...

benenglish · Feb 14, 2018

45tex said:
Cameta Camera

True.

Strong recommendation from me, also, for B&H and Adorama.

OutlawStar · Feb 21, 2018

I'll join the rant. I don't pay for prime because $100 (going up to $140 next year) for "free" 2 day shipping is silly to me. So I am content with the slow 5-8 day shipping normally quoted, but it normally takes 10-14 days. So I order some merchandise on sunday evening, and whad'ya know both packages are slated for deliver today (3 days later). I've been home since 4pm, and both packages were still "out for delivery".

First package says it was delivered at 4:51 PM, left in the mail room. Odd, I requested it be left on my back porch, and it wasn't. Note says it was left in the mail room. Odder, my complex doesn't have a mail room. I don't want to miss the UPS man.

UPS says 2nd package is still out for delivery, last time UPS tried to deliver something, it tried to leave it with the front office, they declined, so he left it in a drop box nearby where it sat for 3 months until the front office went to clear them out and it finally got to me. These drop boxes are about the same size as our mail boxes but we have to pay $10 per month for them. I refuse to get one.

Theres a reason I order all my crap from Walmart now. Actually free 2 day shipping, local pickup if I know I won't be home, and they still use USPS to put it in my actual mail box, or physically knock on my door. This product just wasn't available through Walmart. I'll be borderline upset if I have to call amazon and deal with their customer service to tell them I never got my delivery.

easy rider · Feb 21, 2018

As far as I know, Amazon itself doesn't control the delivery service. Certainly you should contact them if it isn't delivered or isn't delivered correctly, it's their contract they have with the delivery services.

OutlawStar · Feb 21, 2018

WTH is this kind of customer service? I know its probably some poor lady in India copy/pasting standard responses, but holy crap. This is the exact type of customer service responses every corporation in the US trains its employees to do.

Shady · Feb 22, 2018

looks like perfect modern English to me

karlac · Feb 22, 2018

easy rider said:
As far as I know, Amazon itself doesn't control the delivery service.

But it increasingly does.

"AMZL_US", AKA "Amazon Logistics" is Amazon's own shipping carrier and the carrier who has been delivering the majority of the packages in my area of Houston since early last year.

It is the "Shipping Carrier" with whom I have been having the most trouble using Prime shipping.

karlac · Feb 22, 2018

Shady said:
looks like perfect modern English to me

Yeah, but having BTDT too damn many times lately, I can clearly hear the accent in the transcript.

Only my guy is usually named "BoB" ... yeah, right.

easy rider · Feb 22, 2018

karlac said:
But it increasingly does.

"AMZL_US", AKA "Amazon Logistics" is Amazon's own shipping carrier and the carrier who has been delivering the majority of the packages in my area of Houston since early last year.

It is the "Shipping Carrier" with whom I have been having the most trouble using Prime shipping.

I did not know that, only carriers that have delivered to me is UPS, Fedex and USPS (which have delivered on Sunday Amazon only) from Amazon.

avvidclif · Feb 22, 2018

I have a grand-daughter that works for the post office. Amazingly they have to be there on Sunday to accept Amazon shipments. In her case since the employees cannot work 7 days a week (union rule) the postmaster goes in on Sunday (Did I say small post office)

easy rider · Feb 22, 2018

avvidclif said:
I have a grand-daughter that works for the post office. Amazingly they have to be there on Sunday to accept Amazon shipments. In her case since the employees cannot work 7 days a week (union rule) the postmaster goes in on Sunday (Did I say small post office)

That surprised me, I thought they had to be mistaken, I didn't know the post office started to deliver on Sunday. When I asked the postwoman she told me only Amazon.

TheDan · Feb 22, 2018

OutlawStar said:
WTH is this kind of customer service? I know its probably some poor lady in India copy/pasting standard responses, but holy crap. This is the exact type of customer service responses every corporation in the US trains its employees to do.
View attachment 131760

Tell them to do the needful.

karlac · Feb 22, 2018

easy rider said:
I did not know that, only carriers that have delivered to me is UPS, Fedex and USPS (which have delivered on Sunday Amazon only) from Amazon.

Not certain, but if I had to guess whose business model they were using, i.e. USPS, FedEx or UPS, I'd have to say Uber.

<not necessarily a compliment>

benenglish · Feb 22, 2018

easy rider said:
...I didn't know the post office started to deliver on Sunday. When I asked the postwoman she told me only Amazon.

It was pretty big news when the USPS signed that contract with Amazon.

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