Etiquette....lack of :(

MikePotts · Apr 21, 2018

After taking my vehicle to the dealership for new tYres and having great personal service, the following day I got some sort of follow-up 'phone message from the same dealership, from someone I did not know, which started :

"Hey John buddy!"

Please don't do that if you're in any sort of customer communication job.

First, I'm a moderately respectable (unless you ask Charlie) 65 year old.
Second, no-one except the IRS calls me John.

easy rider · Apr 21, 2018

That's how my daughter is when someone calls her Mandy (Amanda), except she says "Nobody calls me Mandy other than my dad".

busykngt · Apr 21, 2018

My dealership makes those “follow up” calls too. Even more frustrating is the doctor’s practice has started to send out “surveys” asking how satisfied I was after a routine visit. I’m all for good customer service but this stuff is really getting out of hand. They’re easy enough to ignore, but I’m left wondering in what universe does any customer think about their dealership: “oh!... I’m so glad they called me and checked on me to see if I was happy”?

avvidclif · Apr 21, 2018

Got one from the dealership after an oil change and the cardiologist after a visit, in one week. Sheeesh

Moonpie · Apr 21, 2018

I work for a tire shop.
Part of my job is to survey customers about customer service.
So I called a customer named John.
The guy called me names and slammed the phone down.
Well!

Charlie · Apr 21, 2018

If the IRS is calling you, .......... I never heard of you! Just tell them to call Chuck!

MikePotts · Apr 21, 2018

Moonpie said:
I work for a tire shop.
Part of my job is to survey customers about customer service.
So I called a customer named John.
The guy called me names and slammed the phone down.
Well!

MikePotts · Apr 21, 2018

My point is, that whilst I don't mind having some sort of "relationship" with my vehicle dealer/maintenance provider, I want it to be on a more formal basis than "Hey John buddy"!

Sock Puppet · Apr 21, 2018

MikePotts said:
My point is, that whilst I don't mind having some sort of "relationship" with my vehicle dealer/maintenance provider, I want it to be on a more formal basis than "Hey John buddy"!

He must have been going to buy you a beer..."buddy".

Charlie · Apr 21, 2018

Yes Sir!

dsgrey · Apr 21, 2018

Dealerships are always that way and it's part of their marketing. Anyone wanting in your wallet acts like your best buddy.

The funniest item I get from a dealer is from a Honda dealer every month stating how much they'll give me for our 2013 Accord. Yes, every month since I bought that car they send snail mail with a low-ball number highlighted in yellow. The car belongs to one of my children now but it just makes me dislike the dealership even more since it just shows their brand doesn't retain any value or they only give wholesale on trade. I don't think they realize it negatively impacts their relationship.

MikePotts · Apr 21, 2018

Yeah, I get those letters (and 'phone calls) too. I just tell 'em I'm REALLY looking forward to not having monthly payments.

Southpaw · Apr 21, 2018

Moonpie said:
I work for a tire shop.

For a brief second I thought you were serious. :roflfunny:

oldag · Apr 21, 2018

"Mister" would be nice from young 'uns.

I am also tired of waiters/waitresses acting like your running buddies. And the "Are we enjoying the incredibly wonderful food tonight?" And "What are we going to order tonight?" I finally told a waitress, "I am ordering the rib eye. What are you ordering, or did you plan to share mine?" She looked stunned.

Sam7sf · Apr 21, 2018

oldag said:
"Mister" would be nice from young 'uns.

I am also tired of waiters/waitresses acting like your running buddies. And the "Are we enjoying the incredibly wonderful food tonight?" And "What are we going to order tonight?" I finally told a waitress, "I am ordering the rib eye. What are you ordering, or did you plan to share mine?" She looked stunned.

That's a good pick up line. No?

Vaquero · Apr 21, 2018

I don't care what you call me, as long as you call me to supper.

Reckon I ain't got the etiquette.

Charlie · Apr 21, 2018

oldag said:
"Mister" would be nice from young 'uns.

I am also tired of waiters/waitresses acting like your running buddies. And the "Are we enjoying the incredibly wonderful food tonight?" And "What are we going to order tonight?" I finally told a waitress, "I am ordering the rib eye. What are you ordering, or did you plan to share mine?" She looked stunned.

I hate it when waitresses or waiters start talking the "we" shit! As if they are part of the group or "we" are old friends! Just be civil and friendly and take my order, please. :green:

Moonpie · Apr 21, 2018

GET OFF MY LAWN!

TxStetson · Apr 21, 2018

Charlie said:
I hate it when waitresses or waiters start talking the "we" shit! As if they are part of the group or "we" are old friends! Just be civil and friendly and take my order, please.

Y’all know that’s a very good sales tactic. Unless your dealing with some old cranky bastards.

easy rider · Apr 21, 2018

TxStetson said:
Y’all know that’s a very good sales tactic. Unless your dealing with some old cranky bastards.

Old cranky bastards? in TGT?

Etiquette....lack of :(

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