AT&T BOYCOTT

[TXAZ]

Too late Axxe Dr Biden is making Fenton virtual free

i'm more worried about some quack doctor over prescribing opiates to our children!

 

[Eastexasrick]

Too late Axxe Dr Biden is making Fenton virtual free

Hey TXAZ check out the CIVILITY thread. He is now all butt hurt.

 

[Axxe55]

Hey TXAZ check out the CIVILITY thread. He is now all butt hurt.

rage quitting in 1234!

 

[Daley_G]

When they split and recombined, they didn't go back to the old structure. AT&T operates like a bunch of small companies, with one boss who they hate. Coincidentally each unit doesn't know what the others do but they also know they can't help either. So they'll happily transfer you to someone who will happily transfer you to someone who will happily transfer you to someone who will happily transfer you to someone who will happily transfer you.

The consumer side is ironically in better shape than their enterprise services. You can typically find the person you need, and if you give them your courtesy and respect they'll generally do their best to help. I have AT&T fiber at home (only connection that offers 1GbE symmetric), and on install day they contacted me to replace everything. They were changing setups, so the previously installed stuff had to go. Existing was GPON with an exterior wall mounted ONT connected to an interior gateway over copper. The new setup was simpler, fiber coming into the building with an integrated ONT/gateway/WiFi router device. Install calls for them to establish a demarc on the inside wall immediately adjacent to the ingress point. I was able to talk my installer into making me his helper, and we pulled the fiber all the way through the attic and into my wiring panel at the opposite side of the house. Much cleaner install than sitting my router on my workbench in the garage.

On the enterprise side, the trick truly is finding the one person who actually can or will help you. Once you get there, things typically sail pretty smoothly, but the journey will typically take a couple hours if it's something at all out of the ordinary.

But then there's the billing aspect, which is always a disaster. Especially enterprise. I've lost track of how many disputes I've filed, and credits we've received to correct the invoicing over the decades.

It's uncanny how closely this matches my experiences. At home, I have 1GbE fiber all the way to the wiring closet where the ONT is. I happened to be working for a subcontractor of AT&T at the time and I "let on" as much on install day. His supervisor called early on in the install and was told of my affiliation. I got carte blanche service, up to and including "I've got the credentials pulled up on my laptop, so please don't look as I turn away to gather my tools".

Enterprise? Same as you explained. Some years ago they tried spinning some crap about "AT&T 2.0" where they started realizing their loss in market share and you're spot-on: get the one person who can and will help, and for God's sake don't wear out your welcome lest they ghost you.

Only service interruptions I've experienced in all the accounts I had were "modification by backhoe" due to street construction up the road - but that wasn't AT&T's fault and was just outside of Atlanta GA, so....

At the end of the day they all suck for customer service. They know it, they know their competition sucks, and if you leave due to dissatisfaction, someone will fill your spot due to dissatisfaction with a competitor. I was talking with a Comcast project manager once on our Business Partner (contractor) account and we were talking about how convoluted the process is to get logged into their billing system so we could upload invoices. He literally told me that nobody knows what anyone else's department does - I told him "that's pretty obvious".

 

[TXAZ]

Hey TXAZ check out the CIVILITY thread. He is now all butt hurt.

Naaa, we haven’t started the Butt Hurt yet

 

[Axxe55]

Naaa, we haven’t started the Butt Hurt yet

maybe he will get butt hurt enough to have a meltdown and then rage quit to give us some entertainment!

 

[Coiled]

laVieux:
you may want to check your facts, as AT&T sold DIRECTV in 2021.
AT&T Finalizes sale of DirectV

Corporate gobbledygook, my DTV bill has long been on ATT letterhead.

I HATE DTV customer service, it blows soooo bad! As has happened many times over the 10+ years I've had their service, last month I resolved a billing dispute and forced them to verbally state the amount future bills would be; current bill was nearly double the stated amount. I swear to God they document our discussions with Crayon and a Big Chief tablet.

As far as Consumer Cellular, Mint , just know what you are getting (and not getting). You get the same *coverage* but also the lowest priority.
So when a tower is heavily loaded you get substantially less bandwidth / are the last to connect.

No issues as long as you understand the value proposition.

I switched to Consumer Cellular a few months back and haven't noticed any change in the service and my hot spot phone is my sole connection to you fine people, videos, etc.
Of course I live out in the sticks so that may be a factor too.

 

[Dred]

@leVieux

You are far from wrong.

DTV was ditched already.

ATT is next. Sucks that the wife does contract deals. She has orders to discover the cost of a buyout. They have till I can afford said buyout to bring back diversity. I want Newsmax back; I want OAN back.

To be real ... Newsmax streaming works a treat for me. I enjoy ATT watching me stream Newsmax across their bandwidth during this countdown.

Breath brother.

Sent from my SM-S908U using Tapatalk

 

[leVieux]

@leVieux

You are far from wrong.

DTV was ditched already.

ATT is next. Sucks that the wife does contract deals. She has orders to discover the cost of a buyout. They have till I can afford said buyout to bring back diversity. I want Newsmax back; I want OAN back.

To be real ... Newsmax streaming works a treat for me. I enjoy ATT watching me stream Newsmax across their bandwidth during this countdown.

Breath brother.

Sent from my SM-S908U using Tapatalk

<>

I subscribed to OAN News via net streaming for $4.99/mo or $50/uear.

OAN N is completely HONEST.!

leVieux
.

 

[Eastexasrick]

Robert Herring, Sr.
Reuters reported in October 2021 that it had reviewed court documents showing the network was created in 2013 at the urging of executives of AT&T, which has since been the source of up to 90% of the network's revenues. Court documents showed the network promised to "cast a positive light" on AT&T during newscasts.
In June 2020, during protests against racism and police brutality in the wake of the murder of George Floyd, OANN reporter Jack Posobiec falsely claimed that there were pipe bombs planted at the Korean War Memorial in Washington D.C., and that "federal assets [were] in pursuit". There were no pipe bombs, nor is there any evidence that any "federal assets" pursued it
In February 2021, a federal judge awarded $250,000 to MSNBC in an anti-SLAPP counter suit to OANN's $10 million lawsuit claiming that they had been defamed by Rachel Maddow. The judgement ruled that OANN's initial suit was frivolous and required OANN to pay all legal fees incurred by MSNBC.

Honest. "As Honest as the day is long" C.Z. Sakall.