Don't order 25rd M1A mags from Sportsman's Guide, or anything else...

[TheDan]

I ordered four 25rd M1A mags Sportsman's Guide... Reviews were mostly positive so I hoped they wouldn't be junk. That was false hope. Every one of them caused miss-feeds. Very annoying, but SPG will make it right I think. I send the magazines back. They get them, and then send me an email saying you've been refunded $53.96. Great! Check my card balance and see I was refunded $33.96. Hmmm... I send them this note

I think there was a typo in my refund... It was supposed to be $53.96, but I only received $33.96 as shown in the screenshot of my card statement. Please correct this error.

...and I get this back:

Dear Dan,Thank you for your email.
The $33.96 that was refunded to your credit card was correct. That is the amount for the item minus the $20.00 coupon you used when placing the order. The coupon was for $20 off an order of $99 in merchandise or more. Your merchandise total was less than $99 after the return was made and the order no longer qualified for the coupon.

Really... I've bought close to $10k of merchandise from them over the last 5 years, but they're more concerned with the $20 coupon than the junk merchandise they sold me. They can go self inseminate themselves. I'm not even sure why I went back to them. This was the first order I placed with them since they canceled my ammo backorders in Dec 2012

 

[Dawico]

That sucks but I can see their side of it too.

Now the backorders are a whole different thing. I never would have went back.

 

[BigBoss0311]

44mag is the best place to get cmi mags for the m1a.

 

[breakingcontact]

44mag is the best place to get cmi mags for the m1a.

$25 for a 20 round and currently free shipping to boot.

 

[Anger]

SG heavily filters their negative reviews. I posted a negative review on a product, a CSR called me, they never posted it. I shop there very infrequently now after they shipped me a barrel that headspaced too tight and I had to pay return shipping on that crap. Reviews weren't even enabled for that barrel so I didn't even have the opportunity to leave a crappy review for that product and see it be filtered out and deleted.

Don't even get me started on their canceled backorders.

 

[Mike1234567]

VERY poor customer service on their part unless they issued another $20 coupon to replace the one used.

 

[Dawico]

VERY poor customer service on their part unless they issued another $20 coupon to replace the one used.

Very true. Didn't even think about that.

Sounds like the coupon would go to waste though.

 

[TX69]

SG heavily filters their negative reviews. I posted a negative review on a product, a CSR called me, they never posted it. I shop there very infrequently now after they shipped me a barrel that headspaced too tight and I had to pay return shipping on that crap. Reviews weren't even enabled for that barrel so I didn't even have the opportunity to leave a crappy review for that product and see it be filtered out and deleted.

Don't even get me started on their canceled backorders.

Never bought anything from them and this sure does make sure I never will.

 

[TheDan]

SG heavily filters their negative reviews. I posted a negative review on a product, a CSR called me, they never posted it. I shop there very infrequently now after they shipped me a barrel that headspaced too tight and I had to pay return shipping on that crap. Reviews weren't even enabled for that barrel so I didn't even have the opportunity to leave a crappy review for that product and see it be filtered out and deleted.

Don't even get me started on their canceled backorders.

I've experienced that with their reviews as well. You would think they would want to know if they are selling junk to their customers. I've been a SPG customer for 20 years and it seems their customer service has steadily gone downhill since that French company bought them.

They used to have a great back-order policy and took care to let you know if they had removed that item all together. Changing their policy, canceling customer's orders without notification, and then telling to them there's nothing they can do when asked about it is almost as bad as what CTD was doing.

VERY poor customer service on their part unless they issued another $20 coupon to replace the one used.

I sent them another note basically giving them a chance to try to make it right. A $20 store credit would have sufficed... I just got the same copy-n-paste reply back that I got the first time.

 

[Mike1234567]

Well, I guess I won't be buying anything from Sportsman's Guide just as I don't from Cheaper Than Dirt.

 

[Moonpie]

SG lost me as a customer years ago.

 

[shortround]

SG had a very good run while first-quality genuine military surplus was in plentiful supply. The price for surplus ammo could hardly be beat anywhere.

Now that first-rate surplus has dried up, SG has to make up the shortfall with substitute products.

In my experience, their customer service has always been first-rate. Ordered some 8mm Mauser ammo. The advertisement said it was brass-cased and re-loadable. When it arrived, it was steel cased and Berdan primed.

I called customer service, and they told me to keep the ammo, AND issued me a full refund.

All human endeavors are fraught with multiple difficulties.

Perfection is not possible.

 

[BRD@66]

When I logged in to Wiki arms search Don't like certain stores? Prevent store listings or Block e-mail alerts for non-desired stores | Slickguns so that I could eliminate certain stores from my alerts & search, SG was the 2nd store that I removed.

 

[TheDan]

In my experience, their customer service has always been first-rate.

That was my previous experience as well, but since 2011 or so I've had poor interactions with them. I'm done

 

[jordanmills]

If you don't like it, dispute the original charge. Your credit card company will mediate it. The big problem is that they said they'd do one thing and actually did another.

 

[Charlie]

If you don't like it, dispute the original charge. Your credit card company will mediate it. The big problem is that they said they'd do one thing and actually did another.

This ^^^^^^^^^^^^^^ Cut them no slack!

 

[TheDan]

If you don't like it, dispute the original charge. Your credit card company will mediate it. The big problem is that they said they'd do one thing and actually did another.

Good call... The mags were just part of a larger order so I'm not sure if I can dispute part of that charge and not the rest, but I'll reach out to the credit card company and find out.

 

[jordanmills]

Good call... The mags were just part of a larger order so I'm not sure if I can dispute part of that charge and not the rest, but I'll reach out to the credit card company and find out.

In my experience, you can't dispute part of the charge. Be honest with the credit card company of course, I'm sure they'll say that it's all in the agreements and not to worry about it. You'll probably wind up getting a refund on the entire purchase and not hear anything further from SG. Consider it compensation for the extra time you spent fixing their mistakes.