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Extreme Surprises from the Runner Runner team

Discussion in 'Runner Runner Guns' started by xaero, Apr 27, 2015.

  1. xaero

    xaero New Member

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    Jan 2, 2015
    I'm going to apologize up front for the lengthy post, but I felt this story needs to be shared.

    I bought a 10.5" upper chambered in 5.56 back in February. I was looking for a 1/7 barrel and once I inquired about getting that twist rate, I was immediately met with a can-do attitude. The upper was received a couple days later after extremely fast shipping and I noticed some notes on the included invoice. A hand written "1/7bbl" note was made, and confirmed by me. Score! exactly what I wanted! The upper went in my safe, and I proceeded to file an ATF From 1 to SBR a lower that I had. Then, I waited...

    Fast forward ~40 days, FORM 1 Approved. Fast forward another 2 weeks, and the lower was built, and Upper and Lower were mated perfectly! The finishes were slightly off, but what the hell, I'm building a safe queen! Next stop was the range!

    It was at the range when things stopped going smoothly. In the end, I was getting some binding from the BCG and there were concentric tool marks on it that made me believe it was suspect. Ammo, mags, buffer, and spring were all swapped out. Short-stroking, failure to hold open on last shot, etc. After swapping in a Colt Carrier, the SBR ran like a champ and ate any ammo I threw at it. And I'm talking Wolf Gold .223, American Eagle 5.56, Independence 5.56, and Federal M855.

    I contacted the team at Runner Runner and they asked for some pics. Once sent, they replied with an RMA label to swap out the BCG. I then asked if I could do a upgrade to a NiB-X carrier if I paid for it. No problem! I paid for the upgrade and submitted payment. I followed up to see if it was possible to cross-ship the new BCG since I was headed out of town, and didn't want it sitting on my porch waiting for me to get back based on when I thought it would be sent.

    I received a shipping notification on Saturday, and happened to check the tracking link today, and it was picked up at 1:45 today, with an expected delivery in time for my trip!!!

    These guys are top notch and stand behind their products. It is so refreshing to deal with such an all-star operation. I think I talked to everyone in the store, Joseph, Tyler, Garrett, and every single one of these guys is willing to help and listen, and make an attempt to solve the issue.

    Again, many thanks, and hats off to the Runner Runner team and business.

    I think I'm going to have to buy another upper this week, just to show how much I appreciate you guys! You have a permanent customer here!

    Keep up the good work!

    Satisfied in Michigan
     


  2. ZX9RCAM

    ZX9RCAM Over the Rainbow bridge... TGT Supporter

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    May 14, 2008
    The Woodlands, Tx.
    Glad to hear of the good CS support!

    But, it seems odd that you, in Michigan, would join a Texas Forum & your first post is this....
     
  3. Saltyag2010

    Saltyag2010 TGT Addict

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    Feb 11, 2014
    Flour Bluff, America
    What lower matches up good with their uppers?

    what did you use?
     
  4. BIGPAPIGREG

    BIGPAPIGREG TGT Addict

    Mar 21, 2013
    San Antonio, TEXAS
    what CAM said^^^^
     
  5. Vaquero

    Vaquero Pre-ban

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    Apr 4, 2011
    Out West
    Howdy.
    I'm glad the Texas guys are good for their word.
     
  6. BIGPAPIGREG

    BIGPAPIGREG TGT Addict

    Mar 21, 2013
    San Antonio, TEXAS
    haven't heard or seen one legitimate gripe or complaint that RR hasn't made right. I'm with ya on that one Bigun....
     
  7. 35Remington

    35Remington TGT Addict

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    Dec 9, 2011
    Way out here
    Tinfoil Hat ON [OFF]

    Google "Runner Runner Guns," and ye shall find TGT occupies both the 4th and 5th search hits. Completely plausible for him to have chosen to come here to voice his praise.

    Don't shit on the parade.

    Let me google that for you
     
  8. Blind Sniper

    Blind Sniper Well-Known

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    Apr 12, 2013
    Bay City, MI
    Glad to see their impressive CS isn't hindered by distance, especially cross-country. They just moved up my list of Texas-based (and American) companies to look into when I can finally afford to get back into shooting.
     
  9. duckknot

    duckknot TGT Addict

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    Oct 26, 2013
    Leander, TX
    Although they stand behind their products (have experienced this first hand) they would benefit greatly from some improved quality control!

    sent from wait...where am I!?
     
  10. xaero

    xaero New Member

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    Jan 2, 2015
    Odd? Maybe. But like 35Remington said, I Googled Runner Runner Guns and found a forum where they were active and presumed where prospective and legacy customer would go for research and news. I felt I had a good story to share since they are more rare versus the rampant negativity when something goes wrong. Where the physical locality of where I am is completely irrelevant to the great service I got from the team in Texas. If they were in Michigan, or i was in Texas, I would have posted the same story. Cant help being fired up and I wanted to share the excitement.
     


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