You reminded me of one from a decade back. One of our road warriors brings her laptop in, with the complaint that it won't turn on. She mentioned that it "might" be that it got wet, because it was raining that day and she forgot her umbrella. She, however, was dry as a bone. So I take the laptop, and start to work disassembling it. "Hey Jennifer, was it raining coffee with creamer this morning?" After a thorough flush with electronic parts cleaner and a replacement keyboard (cheaper to just replace it than my spend my time cleaning it out) it worked great... .... until she brings it in a couple months later with a cracked LCD. "This big guy put his bad on top of mine in the overhead on the plane, that probably did it." Oh really Jennifer? Did it cause this big impact crack on the front of the housing too? Lesson 1: Don't lie to your IT guy, we can see straight through your bullshit. Lesson 2: When you retire your corporate-owned laptop, clean your sexting pics off it - and for the love of God, don't put them ON YOUR DESKTOP. Companies have to do an asset capture (copy files off mobile device).