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LaRue customer service

Discussion in 'Rifles' started by benenglish, Oct 9, 2013.

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  1. benenglish

    benenglish Lifetime Supporter Staff Member Lifetime Member Admin

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    I just got this email:

    If I understand this right, they're saying "We're willing to send you your rifle with a lower-grade barrel now and will send you the high-grade barrel you ordered as soon as we're able. For free. Your option." IOW, they're giving away free barrels just to keep impatient customers happy.

    Wow. I think LaRue may have just earned a permanent spot on my short list for, well, anything they make.

    Is LaRue really that good in the customer service department or am I missing something?
     


  2. ZX9RCAM

    ZX9RCAM Over the Rainbow bridge... TGT Supporter

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    Wow!
     
  3. BigBoss0311

    BigBoss0311 Well-Known

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    Hahaha, hmm, their lack of communication and CS is what caused this email finally. Look around a few other forums, especially ar15 (where the LaRue fanclub stays) for what people really think. And finally, I love their Dillo dust.
     
  4. TundraWookiee

    TundraWookiee Scruffy Nerf Herder TGT Supporter

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    I was deciding between one of their 16" stealth uppers or a BCM one for my upcoming build but this makes me lean in their direction. Truly remarkable customer service by the sound of it.

    Out of curiosity, what was it that you had ordered?

    Sent from Kate Beckinsale's closet.
     
  5. hkusp1

    hkusp1 TGT Addict TGT Supporter

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    Mark is a badass he knows how to take care I his customers.


    Sent from my iPhone using Tapatalk - now Free
     
  6. 40Arpent

    40Arpent TGT Addict TGT Supporter

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    I have a rifle on order at LaRue, and when I got that email, I immediately thought "Hmmm, so now I'll probably be waiting 12 months instead of the 'over a year' timeline they originally gave me. LOL
     
  7. Das Jared

    Das Jared TGT Addict

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    This is why I stand strong behind LaRue

    Sent from my SPH-L720 using Tapatalk 2
     
  8. benenglish

    benenglish Lifetime Supporter Staff Member Lifetime Member Admin

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    Interesting divergence of opinions. Thanks; I knew y'all would know more than me.
     
  9. cajunautoxer

    cajunautoxer Well-Known

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    They make good products but owner is such a douche y'all can't keep his products. Plenty of other good companies around


    Sent from my iPhone using Tapatalk
     
  10. shortround

    shortround TGT Addict

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    Sorry, I don't follow the "high-end" market.

    Could this have been a case of "promise more" and deliver less?
     


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