USPS does this to me weekly.
^This is my experience also. Well, except for the east Houston part.UPS does an incredible job in our rural area in east Houston. The drivers address us by name, pet Jake when they arrive and even chat for a moment in spite of their hectic pace. I couldn't ask for any better service and they beat the pants off of any other delivery system!
Flash
I call 'em Oops. Fed Ex has yet to lose a package. Oops has lost several. Had a memory chip being sent from Irving to Plano. Last scanned onto a truck heading to Albuquerque. Never ever saw it again. Sender replaced it. My very first trade show, $4000 for a 10x10 patch of concrete, $150 in electricity for 2 lights...not cheap! I had invested a ton in display equipment, supplies and so on. Sent the display unit to SoCal by Oops. It never left Mesquite. Got it back 2 weeks later and all they could do is reimburse me for shipping charges. - had to do the trade show with 8 1/2x11 pages hastily printed and pinned to the backdrop curtain. Real professional. I was SEETHING. Recently I ordered 4 drawer units - each box weighed on the lines of 60 lbs. Each about the size of a small coffin. 1 arrived, the other 3 were "lost". Filed a claim through Home Depot. 3 days later finally got the other 3, told Ooops all was good, they could resolve the claim. 2 weeks later the other 3 boxes show up at my gate, and I tell the driver to keep 'em.
Individual drivers may be really good, but I'm surprised Oops is still in business.
I will never select oops for shipping if there are any other options.
I sent a box of ammo to a friend a few years back. Fed Ex somehow managed to loose it half way to the destination while it was at one of their facilities. 1 month later, no ammo. Just a refund with no explanation at all. I think an employee probably appropriated some 45 ACP for his own personal use.
UPS once tried to sent my BCM AR upper to the wrong address. I caught the error before it even left their facility in Wisconsin. What did they do? They sent it to Chicago, then to San Fransisco, and then up the coast to the address that it wasn't supposed to go to before being sent back to San Francisco and finally to me in Texas...I think that's what happened to the memory chip. There are thieves in every organization. As a whole Oops is reasonably competent, not nearly to the extent FedEx is, though. What they cost me by failing to deliver the display unit I think made me waste near on $10 grand in setup, travel, and convention costs. Add that to the frequency they actually do lose stuff, they are my third or fourth choice.
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