Normal repair time

[Younggun]

Sent my Neos back to Beretta because it had fail to fire issues out of the box. I go online to check the status and it has Shown recieved for nearly 2 weeks Which means they have it but have not begun any service, its just there. Is this normal, and if it is, whats the deal. i understand waiting for a part or something but seems like they would try to get it back to me as quickly as possible, the fact it hasn't been touched is a little frustrating.

 

[M. Sage]

Maybe it has and the status isn't up to date? I could see them having a two-week lead time...

 

[kyletxria1911a1]

I sent my rock back cause of a finish issue. They replaced the tac
With a new one, 3 week turn

 

[wakal]

Factory repairs (with any company) are hit or miss. In my experience: STI, one week. Colt, twelve weeks. SiG, six months. Taurus, fifteen months and counting (and that is just to replace one specialty bolt).

Alex

 

[Chrs2fer23]

Taurus, fifteen months and counting (and that is just to replace one specialty bolt).

That is just unacceptable in my eyes........

 

[Mikewood]

Did you Call them up and check the status and lead time?
It's your gun and worth the call. They should be willing to tell you.

 

[Kingsnake]

Give them at least 2 more weeks.

Beretta did a complete rebuild for me on a stainless 92 in 2010 with a 4 week turn around time, so you are still on schedule.

 

[shortround]

Best turn-around time I ever had with factory repair was FIVE days: Pro-Ordnance in Havasu City, AZ (now part of Bushmaster, now part of ...?).

Worst turn-around time was with Taurus (Twelve Weeks), but I got a brand new gun and it has run perfectly ever since.

Ruger did the LCP in Eight days, and Smith & Wesson did one for me in Ten days.

All depends on company priorities, number of recalls/back-log, and company money in the bank to fix defective firearms.

Having said all that, guns sold since William Jefferson Clinton have a higher probability of needing factory repair than in any other time.

The reason is quite simple: An administration unfriendly to gun ownership forced gun manufacturers to modify their products in so many ways and so quickly that quality suffered.

Good luck & be well.

 

[Younggun]

Called beretta today and they told me they are currently running about a 5 week turnaround time. I may be impatient but it seems that manufacturers are losing sight of real customer service, it tool half an hour on hold just to be told that i would not be able to use something i spent my hard earned money on for 5 weeks after the purchase becouse they did not make it right. I wonder if manufacturers would have near as many faulty firearms if they had a direct exchange policy. As for a 15 month wait, i don't know how you do it, that really is rediculous. Maybe I am expecting to much or being unreasonable but with the number of rimfires out there with out of the box problems it seems like the manufacturers just don't care.

 

[Deavis]

I may be impatient but it seems that manufacturers are losing sight of real customer service

4-6 weeks isn't unusual, I wouldn't be upset. Sig took 6 months to fix my 226 and Taurus took 2 weeks to fix my PT. Did you ask for a timeline when you sent the gun in? Myabe setting expectations up front would have helped avoid getting upset and remember, this isn't some commodity where you send it in to a monster mega company and they send you a new one to replace it. I think sometimes customers lose sight of how long it actually takes to diagnose and fix problems because they are used to the instant gratification of Wal-Mart style returns and 2-day Amazon prime shipping. Not personal.

 

[Younggun]

4-6 weeks isn't unusual, I wouldn't be upset. Sig took 6 months to fix my 226 and Taurus took 2 weeks to fix my PT. Did you ask for a timeline when you sent the gun in?

I asked when i took it back to academy but they don't keep track of any turn around times, called this morning and got the 5 week time, I know it's not that bad compared to other wait times, just frustrating.