[rant] I hate taking my truck in for service

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  • mitchntx

    Sarcasm Sensei
    Emeritus - "Texas Proud"
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    5   0   0
    Jan 15, 2012
    4,117
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    Waco-ish
    I have free maintenance through 36K miles.

    Why do the dealership service guys act like I am asking them to do more than their job?

    I call just a few minutes ago to my local and only GM dealership in Granbury, Texas (for those keeping score) to ask if the 4 hour oil change is complete.

    Receptionist sends me to someone who puts me on hold for 10 minutes. finally some guy answers and I ask if my truck is ready.

    He asks who the service writer is and I answer that I don't know the guy's name.

    With a heavy sigh he says he's not sure he can help me without the name.

    With just as heavy a sigh, I ask if he thinks the service manager can find it.

    Hang on ... 15 seconds later, he says it's ready.

    I'm sure they are doing donuts in it as I type this.
     

    shortround

    TGT Addict
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    Jan 24, 2011
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    About par for the course. I take my new cars to a dealership for routine service until the basic warranty expires. Never got out of the "Quick Lane" in less than 90 minutes. Once, they "lost" my car. It got put in the lot and just sat there. Three hours later, still no sign of the vehicle.

    At least the service manager gave me a free oil change for that visit.
     

    F350-6

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    May 25, 2009
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    It's likely because the mechanics are not paid well for your free oil change so no real mechanic wants to mess with it. They often hire oil change type guys to help with the marketing ploy of "free maintenance", but if you get that guy, he's probably just there long enough to gain experience so the Quicky Lube will hire him.

    A girl at works ex-husband works at a dealer in Ft Worth who offers that free stuff. Guess what her 16 year old kids first job was? You don't want to know how long it took him to learn to do his part of the oil change without supervision. As far as greasing things up and checking fluids and stuff, yeah they kind of do that.

    Is a 4 hour oil change and possible increased future maintenance and increased blood pressure really worth it?
     

    txinvestigator

    TGT Addict
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    0   0   0
    May 28, 2008
    14,205
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    Ft Worth, TX
    I have free maintenance through 36K miles.

    Why do the dealership service guys act like I am asking them to do more than their job?

    I call just a few minutes ago to my local and only GM dealership in Granbury, Texas (for those keeping score) to ask if the 4 hour oil change is complete.

    Receptionist sends me to someone who puts me on hold for 10 minutes. finally some guy answers and I ask if my truck is ready.

    He asks who the service writer is and I answer that I don't know the guy's name.

    With a heavy sigh he says he's not sure he can help me without the name.

    With just as heavy a sigh, I ask if he thinks the service manager can find it.

    Hang on ... 15 seconds later, he says it's ready.

    I'm sure they are doing donuts in it as I type this.


    I received the same type of service recently for my "service included" car. I zinged them yelp, and the service manager called me. He is now my personal service writer. He gave his personal cell number to me and insists I call him for everything.

    I didn't expect that. lol
     
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