Remember to cancel your credit card......

Pappy

Resident Septuagenarian
Feb 29, 2008
319
16
Texas
Remember to cancel your credit card before you die..........


This is so "priceless," and yet so very easy to see happening if you've ever tried to talk to a "customer service" representative on the phone.

A lady died this last January, and Citibank billed her for February and March for their annual service fee charges on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but was now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange :

Family Member: 'I am calling to tell you she died back in January.'

Citibank: 'The account was never closed and the late fees and charges still apply.'

Family Member: 'Maybe, you should turn it over to collections.'

Citibank: 'Since it is two months past due, it already has been.'

Family Member: So, what will they do when they find out she is dead?'

Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member: 'Did you just get what I was telling you - the part about her being dead?'

Citibank: 'Sir, you'll have to speak to my supervisor.'


Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank: 'The account was never closed and late fees and charges still apply.'

Family Member: 'You mean you want to collect from her estate?'

Citibank: (Stammer) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info was given)

Citibank: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number was given )


After they get the fax :

Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges will still apply.'

(What is wrong with these people?!?)

Family Member: 'Would you like her new billing address?'

Citibank: 'That might help...'

Family Member: 'Odessa Memorial Cemetery, Highway 129, Plot Number 69.'

Citibank: 'Sir, that's a cemetery!'

Family Member: 'And what do you do with dead people on your planet???'


Pointless conversation with a total idiot . . . Priceless.

For everything else . . . .

And.... We wonder why Citibank is going broke and needs the feds to bail them out!!
 

txpolecat

Member
Feb 16, 2009
65
16
What country are you living in? Death is just the last and longest stage of life availiable to americans. Taxes and voting status are still available to the deceased. The fact that you are trying to take away their RIGHTS, man, you are making me feel ill with your bad vibes.


Funny story though, Pappy.
 

DCortez

TGT Addict
Jan 28, 2009
6,607
36
Houston, Cy-Fair
I'm gonna run up massive debt then change tombstones!
 

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