That's just how they are actually. I've had 2 experiences with them very similar. Their warranty is great.
Called frankford arsenal for a spring replacement for my swager, they said it will be at my house in 2-3 days, a whole new unit shows up…
I need to call them tomorrow and see what’s up.
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They replaced a complete piledriver bullet puller because the handle broke. When I got my wet tumbler there was residue all over it so I asked them what it was and they said there wad a sample of their cleaning solution in the box that must have opened up. They sent me a chole 32oz bottle of the solution because the 1oz packet opened up.
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