Working with a seller off of auction site. Refund requested.

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  • matefrio

    ΔΕΞΑΙ
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    0   0   0
    Jan 19, 2010
    11,249
    31
    Missouri, Texas Consulate HQ
    Gun Auction Sight. Won an auction for COLT 1908 25 POCKET HAMMERLESS ( SLIDE & BARREL) pictured was a slide and barrel in heavy surface rust.

    I didn't have my old gun handy but trusted the label. I only needed the barrel.

    Removing the rust for fun I uncovered the label.

    Spain "Martian" Comercial was reviled. Parts not compatible.

    First email was the picture and asking what he thought the best thing to do would be. No suggestions or demands, just showing what I got and asking what he'd like to do.

    Seller first offered back a $20 and I could keep the parts.

    I don't need the parts and asked, nicely, for a full refund including the shipping I paid.

    He told me he'd refund the purchase price but not shipping.

    Here's my email back to him.

    Looks like the part won't fit.

    I'll pay shipping back to you. For the refund amount you'll get to to choose the amount and your review at the same time.

    Choose your review.

    The first review:: Seller is a stand up person and that even though an honest mistake was made, went out of their way to make it right and I'm impressed with the quality, service and integrity demonstrated.

    The second review:: Seller incorrectly listed the product they were selling and when contact about it did I get a refund for the purchase but was still stuck with the shipping. Caveat emptor.

    P.S. Shipping charged for the auction was $6.00 and shipping label was for $2.80.


    komz.jpg
     
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    Dawico

    Uncoiled
    Lifetime Member
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    14   0   0
    Oct 15, 2009
    36,620
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    Lampasas, Texas
    If the seller doesn't cover all costs involved then the review will not be positive. They screwed up and should cover it all.

    That is how I feel when I screw up and when someone else screws up and it costs me.
     

    matefrio

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    Jan 19, 2010
    11,249
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    Missouri, Texas Consulate HQ
    Mate, I am not sure about the part itself. Is it not as described, and should he have known?

    The auction was labeled COLT 1908 25 POCKET HAMMERLESS ( SLIDE & BARREL). He sent Spain "Martian" Comercial slide and barrel.

    They are close enough that he mistook the parts for the colt. The pictures were close enough they passed my looking at them. The label was covered in surface rust.

    Compare the slide pictured above to this one on the colt 1908 pocket hammerless. It's not hard to see if they are side by side but close enough where if labeled or assumed incorrectly they can be mistaken.
    1908vp_420024.jpg


     

    Mike1234567

    TGT Addict
    BANNED!!!
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    0   0   0
    Feb 11, 2014
    3,206
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    South Texas
    I can't remember the last time I made a mistake in an item description but if I sell something and I clearly erred then I cover all costs and apologize. Honest people own up to their mistakes... no ifs, ands or buts.
     

    V-Tach

    Watching While the Sheep Graze
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    7   0   0
    Sep 30, 2012
    6,722
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    Texas
    I can't remember the last time I made a mistake in an item description but if I sell something and I clearly erred then I cover all costs and apologize. Honest people own up to their mistakes... no ifs, ands or buts.

    This^^^^^ and I covered the return shipping too....
     

    Sapper740

    TGT Addict
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    0   0   0
    Jan 21, 2013
    2,855
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    I've sold a ton of stuff on ebay and gunbroker.com and I've always covered the shipping both ways if the customer isn't satisfied with the deal. Having said that, and I'm not referring to you M, there are lot of buyers who don't take the time to carefully read the item's description or the list of countries you will ship to. One day I'll start a thread entitled "annoying ebay buyers".
     

    Acera

    TGT Addict
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    6   0   0
    Jan 17, 2011
    7,596
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    Republic of Texas
    Is that from the seller who has almost 950 positive reviews and 7 negative ones?

    You out $56 total, right? Heck for such a small item, and inexpensive price I would think the seller would comply with your wishes quickly. Pretty sure he does not want Gunbroker involved due to his false description.............but maybe not.
     

    matefrio

    ΔΕΞΑΙ
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    0   0   0
    Jan 19, 2010
    11,249
    31
    Missouri, Texas Consulate HQ
    I really want to be reasonable. In his situation I'd provide a full refund and give extra for the shipping back.

    We're disagreeing about $9.00 on a just under $60 purchase. I hope he does the right thing, but he gets to choose the review on his account with fair warning.
     
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