I'm going to apologize up front for the lengthy post, but I felt this story needs to be shared.
I bought a 10.5" upper chambered in 5.56 back in February. I was looking for a 1/7 barrel and once I inquired about getting that twist rate, I was immediately met with a can-do attitude. The upper was received a couple days later after extremely fast shipping and I noticed some notes on the included invoice. A hand written "1/7bbl" note was made, and confirmed by me. Score! exactly what I wanted! The upper went in my safe, and I proceeded to file an ATF From 1 to SBR a lower that I had. Then, I waited...
Fast forward ~40 days, FORM 1 Approved. Fast forward another 2 weeks, and the lower was built, and Upper and Lower were mated perfectly! The finishes were slightly off, but what the hell, I'm building a safe queen! Next stop was the range!
It was at the range when things stopped going smoothly. In the end, I was getting some binding from the BCG and there were concentric tool marks on it that made me believe it was suspect. Ammo, mags, buffer, and spring were all swapped out. Short-stroking, failure to hold open on last shot, etc. After swapping in a Colt Carrier, the SBR ran like a champ and ate any ammo I threw at it. And I'm talking Wolf Gold .223, American Eagle 5.56, Independence 5.56, and Federal M855.
I contacted the team at Runner Runner and they asked for some pics. Once sent, they replied with an RMA label to swap out the BCG. I then asked if I could do a upgrade to a NiB-X carrier if I paid for it. No problem! I paid for the upgrade and submitted payment. I followed up to see if it was possible to cross-ship the new BCG since I was headed out of town, and didn't want it sitting on my porch waiting for me to get back based on when I thought it would be sent.
I received a shipping notification on Saturday, and happened to check the tracking link today, and it was picked up at 1:45 today, with an expected delivery in time for my trip!!!
These guys are top notch and stand behind their products. It is so refreshing to deal with such an all-star operation. I think I talked to everyone in the store, Joseph, Tyler, Garrett, and every single one of these guys is willing to help and listen, and make an attempt to solve the issue.
Again, many thanks, and hats off to the Runner Runner team and business.
I think I'm going to have to buy another upper this week, just to show how much I appreciate you guys! You have a permanent customer here!
Keep up the good work!
Satisfied in Michigan
I bought a 10.5" upper chambered in 5.56 back in February. I was looking for a 1/7 barrel and once I inquired about getting that twist rate, I was immediately met with a can-do attitude. The upper was received a couple days later after extremely fast shipping and I noticed some notes on the included invoice. A hand written "1/7bbl" note was made, and confirmed by me. Score! exactly what I wanted! The upper went in my safe, and I proceeded to file an ATF From 1 to SBR a lower that I had. Then, I waited...
Fast forward ~40 days, FORM 1 Approved. Fast forward another 2 weeks, and the lower was built, and Upper and Lower were mated perfectly! The finishes were slightly off, but what the hell, I'm building a safe queen! Next stop was the range!
It was at the range when things stopped going smoothly. In the end, I was getting some binding from the BCG and there were concentric tool marks on it that made me believe it was suspect. Ammo, mags, buffer, and spring were all swapped out. Short-stroking, failure to hold open on last shot, etc. After swapping in a Colt Carrier, the SBR ran like a champ and ate any ammo I threw at it. And I'm talking Wolf Gold .223, American Eagle 5.56, Independence 5.56, and Federal M855.
I contacted the team at Runner Runner and they asked for some pics. Once sent, they replied with an RMA label to swap out the BCG. I then asked if I could do a upgrade to a NiB-X carrier if I paid for it. No problem! I paid for the upgrade and submitted payment. I followed up to see if it was possible to cross-ship the new BCG since I was headed out of town, and didn't want it sitting on my porch waiting for me to get back based on when I thought it would be sent.
I received a shipping notification on Saturday, and happened to check the tracking link today, and it was picked up at 1:45 today, with an expected delivery in time for my trip!!!
These guys are top notch and stand behind their products. It is so refreshing to deal with such an all-star operation. I think I talked to everyone in the store, Joseph, Tyler, Garrett, and every single one of these guys is willing to help and listen, and make an attempt to solve the issue.
Again, many thanks, and hats off to the Runner Runner team and business.
I think I'm going to have to buy another upper this week, just to show how much I appreciate you guys! You have a permanent customer here!
Keep up the good work!
Satisfied in Michigan