Tuesday my Uverse TV and internet went out. I did all the usual restart, reboot, reset, unplug-replug every wire and connector. All I had was the power light. Worked on it for 90 minutes. Called service and spent another 90 minutes with them having me do the same thing. He finally said the trouble was in the alley, which I had already told him. He set up a service call for Wednesday afternoon.
Tech came out and wondered why I didn't have fiber. Gee I don't know...last year the ran a new line to my house (all utilities are buried in my neighborhood) and that was supposed to fix this type of problem. The tech said that my neighbors had fiber coming out of the buried box at the edge of my yard. Went on to say another department would have to run a fiber line to my house before service could be restored. He put in a call for that and said they would contact me.
Thursday, no call, so I called and left msg with tech and texted the account manager who said he would get back to me.
Friday, no word by noon. Called Spectrum and had new service by 5 pm. TV and internet at about half the uverse price.
Internet speed is now 470mbps as opposed to 58mbps with AT&T. And that is on wifi with 4 laptops running and streaming simultaneously.
I am going to take my AT&T junk back to their brick and mortar store, cancel my service effective last Monday, the last day I had service.
Note that the tech from AT&T was nice and really tried hard. I told him that I appreciated his work but his company policies on getting me back up bordered on the criminally stupid and I am allergic to stupid.
Tech came out and wondered why I didn't have fiber. Gee I don't know...last year the ran a new line to my house (all utilities are buried in my neighborhood) and that was supposed to fix this type of problem. The tech said that my neighbors had fiber coming out of the buried box at the edge of my yard. Went on to say another department would have to run a fiber line to my house before service could be restored. He put in a call for that and said they would contact me.
Thursday, no call, so I called and left msg with tech and texted the account manager who said he would get back to me.
Friday, no word by noon. Called Spectrum and had new service by 5 pm. TV and internet at about half the uverse price.
Internet speed is now 470mbps as opposed to 58mbps with AT&T. And that is on wifi with 4 laptops running and streaming simultaneously.
I am going to take my AT&T junk back to their brick and mortar store, cancel my service effective last Monday, the last day I had service.
Note that the tech from AT&T was nice and really tried hard. I told him that I appreciated his work but his company policies on getting me back up bordered on the criminally stupid and I am allergic to stupid.