I'm PISSED

[Army 1911]

Monday I have an appointment with an ENT doc because I've been having nose bleeds off and on for the last week. Just getting an appointment was a nightmare. What really frosted my wonkas (wonkas are located between Willie and the chocolate factory) was the registration form. First they texted me a link to the form. Entered the link into my computer web browser. Doesn't work because I have to access it through the hot link in the text. These forms are more invasive than than needed.

Fine. Fill out the usual name address phone stuff. Wait it already had my name okay. If my name was already filled in, why wasn't the phone number? They used it to text me.
They wanted my gender. Sorry, I have a sex. Then they wanted a list of my meds. Okay but at 528.5 dog years old, it's quite a list. So they say type in the first 3 letters of a med then choose from a pull down list. No--I would have typed in the complete name but I'm not going on a scavenger hunt for the names. They get a list Monday.

Emergency Contact, okay put my wife down...now they want to know her relationship...what does that matter? The correct relationship is designated emergency contact.

Next they wanted family history...Has nothing to do with my nose but if they want it they can ask my parents who are buried in Kansas City.

Race? What does that matter? Are different races having different noses, medically speaking? It's for government tracking. F-em

If you skip a question, it won't let you continue. Finally down to psyc section. Damn, no selection for angry.

Almost all the questions have predetermined acceptable answers in pull down menus.

Almost done, in a blazingly fast 23 minutes.

Finally done, they want me to rate the experience. Poor is generous.

Before you can leave a page for some medicine or procedure comes up and when you try to skip it, it says are you sure? Yes! then another page shilling something else comes up. I just restarted the phone. F-em.

 

[Coiled]

(wonkas are located between Willie and the chocolate factory)

According to the title, at least your Willie pressures up just fine.

Hoping you and Mrs. are doing well.

 

[alternative]

The curse of medicine, electronic medical records.

 

[BRD@66]

Well at least I'm not alone in my view of online med records.

 

[no2gates]

The more shit that goes online, the more there is for hackers to grab.

 

[SARGE67]

Monday I have an appointment with an ENT doc because I've been having nose bleeds off and on for the last week. Just getting an appointment was a nightmare. What really frosted my wonkas (wonkas are located between Willie and the chocolate factory) was the registration form. First they texted me a link to the form. Entered the link into my computer web browser. Doesn't work because I have to access it through the hot link in the text. These forms are more invasive than than needed.

Fine. Fill out the usual name address phone stuff. Wait it already had my name okay. If my name was already filled in, why wasn't the phone number? They used it to text me.
They wanted my gender. Sorry, I have a sex. Then they wanted a list of my meds. Okay but at 528.5 dog years old, it's quite a list. So they say type in the first 3 letters of a med then choose from a pull down list. No--I would have typed in the complete name but I'm not going on a scavenger hunt for the names. They get a list Monday.

Emergency Contact, okay put my wife down...now they want to know her relationship...what does that matter? The correct relationship is designated emergency contact.

Next they wanted family history...Has nothing to do with my nose but if they want it they can ask my parents who are buried in Kansas City.

Race? What does that matter? Are different races having different noses, medically speaking? It's for government tracking. F-em

If you skip a question, it won't let you continue. Finally down to psyc section. Damn, no selection for angry.

Almost all the questions have predetermined acceptable answers in pull down menus.

Almost done, in a blazingly fast 23 minutes.

Finally done, they want me to rate the experience. Poor is generous.

Before you can leave a page for some medicine or procedure comes up and when you try to skip it, it says are you sure? Yes! then another page shilling something else comes up. I just restarted the phone. F-em.

I've had this with all my specialists the past few years and I just deal with it each time. I don't want to even count them all. Once they have it all on file though, I just respond to their email or text reminding me of app't by checking in online the day before. They have to have some semblance of your own current and past medical history and family. If it's your first visit they don't know you from Adam. You're entrusting them with your body, period end of sentence. My past surgeries, family history and current meds usually get their attention and I want it to. Helps them diagnose but especially with any RX they may give. Enjoy the experience and best wishes.

 

[striker55]

I used to give more information than is needed and I try to be truthful. Years ago I checked the box if you ever smoked. I'm 72 and in my teens I smoked but quit in my early 20's. Now my record says former smoker, I guess that's on me but geez it was over 50 years ago and wasn't a long time smoking.

 

[dsgrey]

The curse of medicine, electronic medical records.

True but I broke my wrist last year that also required surgery. The bone and joint office was paper only. 6 sheets for EVERY visit. They didn't like my suggestion of coming into this century and allowing new/existing patients to just update online if anything had changed. This was a 6 physician practice so I'm sure they didn't have time to enter info into their system.

 

[popsgarland]

I don't fill out the forms on line. I wait until I get there and fill out the papers they give me.

 

[kbaxter60]

Monday I have an appointment with an ENT doc because I've been having nose bleeds off and on for the last week. Just getting an appointment was a nightmare. What really frosted my wonkas (wonkas are located between Willie and the chocolate factory) was the registration form. First they texted me a link to the form. Entered the link into my computer web browser. Doesn't work because I have to access it through the hot link in the text. These forms are more invasive than than needed.

Fine. Fill out the usual name address phone stuff. Wait it already had my name okay. If my name was already filled in, why wasn't the phone number? They used it to text me.
They wanted my gender. Sorry, I have a sex. Then they wanted a list of my meds. Okay but at 528.5 dog years old, it's quite a list. So they say type in the first 3 letters of a med then choose from a pull down list. No--I would have typed in the complete name but I'm not going on a scavenger hunt for the names. They get a list Monday.

Emergency Contact, okay put my wife down...now they want to know her relationship...what does that matter? The correct relationship is designated emergency contact.

Next they wanted family history...Has nothing to do with my nose but if they want it they can ask my parents who are buried in Kansas City.

Race? What does that matter? Are different races having different noses, medically speaking? It's for government tracking. F-em

If you skip a question, it won't let you continue. Finally down to psyc section. Damn, no selection for angry.

Almost all the questions have predetermined acceptable answers in pull down menus.

Almost done, in a blazingly fast 23 minutes.

Finally done, they want me to rate the experience. Poor is generous.

Before you can leave a page for some medicine or procedure comes up and when you try to skip it, it says are you sure? Yes! then another page shilling something else comes up. I just restarted the phone. F-em.

Brother, you are not alone.
Hate to tell you this, but when you get to their office, they'll probably give you a paper form to fill out that has most of the same damn questions you already answered. They enjoy collecting info, they just aren't into USING it. Caution if you get a prescription: it may be incompatible with something on the list of meds YOU ALREADY GAVE THEM.

 

[benenglish]

Almost all the questions have predetermined acceptable answers in pull down menus.

Where you encounter a plain text field, "NOYB" or "TBSL" can be useful. (None Of Your Business and To Be Supplied Later). I've used them many times.

However, the forms that force you to use drop-down menus to answer are closely related to this problem...

Before you can leave a page for some medicine or procedure comes up and when you try to skip it, it says are you sure? Yes! then another page shilling something else comes up.

What's happening is that the third party medical information services company being contracted by the practice to do intake files is making money on the ads. In order to do that successfully, they need to streamline everything, cutting costs to the bone.

Taking a nuanced history is something that can't be done via drop-down menu, e.g. I've never found a drop down menu that successfully allowed me to enter any of the several compounded medicines I've taken over the years. However, for the company to be profitable, they can't employ thinking humans, medical professionals, to interpret your writing. They must have answers that a computer knows how to handle. Unexpected, personalized answers don't fly with purely algorithm-driven processes.

In my experience, these cut-rate, really shitty services are mostly used by practices that don't generally need an extensive history. My former ENT was in that group. Everyone there knew that the intake process was crap; if they really needed a piece of history, they would verbally re-confirm it before proceeding. Otherwise, they mostly ignored everything but the contact information.

Even that, however, is poorly utilized. For example...

If my name was already filled in, why wasn't the phone number? They used it to text me.

...is a sure sign that multiple computer software systems are being used and that they don't usefully (or, at minimum, extensively) talk to each other.

It's maddening not just to the patient but on the back end, too. There are a bunch of reasons that I won't get into but, hey, at least it keeps lots of coders busy writing middleware just to get information from one system to another, a job that will probably never go away.

Congratulate yourself. You're helping keep folks employed.

 

[leVieux]

<>

’’The HIPPA Law’’ was touted as protecting an individual’s privacy. . . . .

Another Trojan Horse. What it actually does is to build an electronic dossier on EVERY American; and worse, it allows all bureaucrats to view it at will.

? Race: ‘’HUMAN’’

? Ethnicity: USA American

? Gun(s) in your home: NONE OF YOUR DAMNED BUSINESS !

Do not comply !

You can find another Physician.

We all must resist this, and everything like it.

leVieux

<>

 

[Tnhawk]

I don't fill out the forms on line. I wait until I get there and fill out the papers they give me.

After filling out the forms on line I'm usually given forms for the same information when I arrive.

 

[Southpaw]

? Gun(s) in your home: NONE OF YOUR DAMNED BUSINESS !



<>

<not just asking you LeVieux>

Why not just answer No?

 

[leVieux]

<not just asking you LeVieux>

Why not just answer No?

<>

I say that because I understand what our internal domestic enemies are doing to us and to our children. I try to ‘’send a message.’’

It is your choice.

Refuse to comply in your own chosen manner.

<>

 

[MountainGirl]

<not just asking you LeVieux>

Why not just answer No?

North Idaho, 2014, with elderly mom at her new Dr meet&greet appt; he asked Any guns in the house? I said NOYB and why are you asking?!? He said new (Obama) Federal rules, and that he didn't like it either but he has to ask. Before I could reply, he said they (the Dr's office) are also now required to enter all patients records into the national health database. I told him No Guns, and decided that (for myself) no more doctors and, other than my eye doctor, haven't seen one since.

 

[Whistler]

My doc uses an app, "patient portal" they call it. It makes me jump through hoops, doesn't work half the time and has become a major source of frustration. Unfortunately that's the method they have chosen to communicate with me, results, appointments and everything else.
I'm not going to supply a bunch of info that can't possibly be related to my specific medical care and I'm not going to be forced to use a crappy app. I think for what it all costs they can take a minute to talk to me.

 

[Mike_from_Texas]

After filling out the forms on line I'm usually given forms for the same information when I arrive.

Yep and it will be entered into the same database as if you had entered it.


Sent from my iPad using Tapatalk Pro

 

[Glenn B]

Race? What does that matter? Are different races having different noses, medically speaking? It's for government tracking. F-em

Well, I cannot say so about noses but other medical conditions do sometimes vary widely in how they affect people of different races. So race could be important to diagnose some conditions and treat them properly.The same thing goes for family history, for example if strokes, problems with blood not clotting properly or high BP run in your family, the doc may look at your nosebleeds in a very different way than as possibly being caused by something less troublesome. As for all the other stuff, why not simply wait until you get to their office, fill out their form with pen to paper and leave blank what you want to leave blank. I hope your wonkas, as you called them, have thawed out by now.

 

[G O B]

I tell all my docs that I DO NOT do 'patient portals' and have never had a problem. I just tell them my internet is not secure.