Read back over the thread. I tried. I really tried.He is a troll, maybe a MOD will fix him?
polesmokr
Oooh. I don't even know what is going on here, but I'm skeered.Yelling? You obviously have deep emotional issues, so I'll just add you to the distinguished list of people whose opinions I don't give a flying **** about and we'll all walk away happy!
But just for your badly-needed education, I spent 25 years of my life defending the right to have guns; so if you feel I shouldn't have them, feel free to try and take them from me. I'll be waiting...
Oooh. I don't even know what is going on here, but I'm skeered.
Guy seems a little paranoid. Never understood business owners running off business for no apparent reason.
Guys, if you haven't been to the store, you really should visit them at least once before making your final judgement.
Guys, if you haven't been to the store, you really should visit them at least once before making your final judgement.
On the Google reviews, it's either 1 star or 5 star. Very few 1 star reviews. Most of the 1 star reviews have stories behind them. The OP's story is a bit weird, I agree though.
Why?
What value or service does this particular shop provide that sets them apart enough that I should visit them?
If notice in my post (#205) with Mark Luna's review (and the owner's response), there is a consistent pattern of
a) things may go well for one or two visits/transactions but that's no guarantee of future experience
b) the owner and his wife seems to be easily set off (triggered) by certain questions or comments, and if you happen to step on that landmine your experience at the store will change dramatically and in an instant. In my case, I think I dared to question the wife's competence in writing the correct serial number down by wanting to take my own pics.
If you are asking genuinely,
If you are asking genuinely, I personally think they have the best in town, non-hassle, $15 FFL transfer. Their selection is decent with good price. Their online selection is huge like any other stores but their online prices are not too far off from the cheapest you can find. On top of that, they greet you with a smile, not a stare. I've been their customer for 5 years when they first opened in a tiny, tiny warehouse.
Most of the new gun stores that open in the last five years all have excellent customer service. Good service drives customers back for more services like classes, transfers, sales, and referrals (free marketing). It is what they are competing against. Unlike the older stores ran by older folks, service may be hit or miss. If you are in Houston, you know we have a few of those.
You really need to stop crying like a little bitch and get over it dude!!I have seen better customer service at pawn shops, where customers would yell and scream at them for not taking their junk as loan collateral, and yet the staff would still remain calm.
I have also seen pawn shop employees shred my receipts or documents with personal information before I leave the store. Compare to this gun store owner who claims to know who I am weeks after I left without completing a FFL transaction. How does he know who I am? Did he memorize my name, or keep my documents in a file somewhere - for what purpose? Even if he didn't know who I was, why publicly state that on the internet? Was that a threat of some kind?
How do you explain his post accusing me of being rude, cold, and unprofessional, accusing me of trying to get him to do something against the law (a lie), as well as claiming to know who I am despite no transaction - how do you explain that as reasonable and "good customer service"?
It's his words you have to look at, not mine.
I don't really understand this concept of defending a business. Would he do the same for you? Are you a personal friend of the owner? Or did he just take your money in exchange for some merchandise? If you didn't give him money, what would he have to do with you? Would he give you the time of day otherwise?
I will say Scott Burris of Lone Star Tactical Supply in Cypress exemplifies good customer service. A firearms enthusiast and competition shooter, he is a wealth of knowledge when it comes to guns including NFA. He specializes in LE sales and weapons. I've never seen him in a bad mood. And his FFL fee is $15 (if buyer is a permit holder). Ship out cost are the same as the guy who kicked me out.
You really need to stop crying like a little bitch and get over it dude!!
Why?
What value or service does this particular shop provide that sets them apart enough that I should visit them?