It’s easy, get what’s needed from a dealership and fix it. Send the customer home with a working rig. Customer service is ass now a days with any place.
That is a big part of it, but also far too many city kids just don't get exposed to tools or fixing anything. My daughters first boyfriend came over one Saturday afternoon for a BBQ. I was in the garage working. He came out and was dumbfounded by the tools and equipment. We talked about it. He had no tools of any kind in his home. They had everything done by service people. They did not have even have a mower or a pair of pruning shears in the garage. Up to that point you could not have convinced me a there was a male, over the age of 12, in Texas, that had not hammered a nail or turned a wrench or screwdriver. I bet he grew up to be a sportscaster.
A little knowledge can prevent emergencies
When my daughter was taking drivers ed, she told me she wanted to get an old VW Beetle. I told her that was fine with me but the first thing she was going to do was to pull the engine and rebuild it while I drank beer in a lawn chair watching her.
Many today, couldn't pour piss out of a boot if the instructions were written on the bottom.
Discount cross threaded two of my wheel studs and lug nut. I need to dress the or replace them. Had a flat fixed at a flat fix outfit. They put the lug nuts on so tight I had to make a cheater bar to break the nuts loose. Just lucky I found out at home and not on the road.
That was my major bitch to National Tire Corporate. I explained late night trip to the ER with a sick wife. I basically said if I was to break down in route which for me was an hour or hour and a half ride to the two closest hospitals I'd be coming after Corporate. I also told them their "Hand Torqured Policy " was a total lie.
Same thing to me happened when I was about 21 on my girl friend’s Dodge. Broke 2 lugs off, got 3 off and changed the tire. Got home, replaced the 2 broken lugs and had the flat fixed. Stupid Chrysler, but I never forgot that lesson.When my daughter was taking drivers ed, she told me she wanted to get an old VW Beetle. I told her that was fine with me but the first thing she was going to do was to pull the engine and rebuild it while I drank beer in a lawn chair watching her.
Changing a tire was nothing after that.
On the other side of that coin, I knew a girl when I was younger that had a flat tire. She pulled over to the shoulder, opened the trunk, got out the spare tire and the bumper jack. She proceeded to jack up the back of the car and was totaly confused as to why the the front tire did not come off the ground. :-)
And then another time, I was working the evening shift at the local AMOCO station. A car pulled in with a flat. They pulled off to the side and proceeded to prepare to change the tire. I watched the big guy snap off the first wheel stud and then the second before I could get to him to let him know that Christler products had left hand threads on one side.
It isn't just todays young people. Idiots were in abundance in the 70's too!
