Don't ever use Square payment processing ever again.

[CharlesT]

I recently sold a rifle on Gunbroker and used Square to accept payment for the rifle.


My funds had not been deposited into my account in 7 days.
I emailed them asking why and here is what they said...

Hi Charles,


I apologize for the delay in reaching out to you. There was some research I had to perform regarding your account. Everything appears in order however, the transaction you recently processed for the firearm sale on Gunbroker.com is the reason your account was suspended and referred to my desk. Section 6 of the Merchant User Agreement which prohibits Internet, mail, or telephone order transactions for firearms or weapons. Those types of sales put a stop to all deposits.


Because this transaction for $1625.00 was for a firearm that was sold when the card was not present, I need to ask you to agree to abide by the Agreement and no longer process transactions of this nature. All you will need to do is respond to this email agreeing to no longer process mail, telephone, or Internet transactions of this type using Square. You can use Square for any other type of transaction not listed in the section I referenced above.


To read more about the User Agreement, please see: https://squareup.com/legal/ua


Please respond before 4 pm PDT tomorrow (Friday) since I do not work weekends and would like to help you resolve this matter quickly. You can respond after that but I only check email once on Saturday and Sunday. I appreciate your patience and cooperation throughout this inquiry.


David
Square Account Services

And the email I sent back

I do not understand why there is a restriction on a legitimate sale of an inanimate object. I think this is absolutely ridiculous.


I agree to not use Square for this type of sale ever again.
But I also agree to never use or recommend this service again.


I thank you for your time, and understanding.

Here is their website
https://squareup.com/


Here is their Support Email
compliance@help-messaging.squareup.com


I will update when I get an answer back.

 

[jeffro2912]

Hmm, it seems everyday you learn about someone else trying to restrict our 2A freedoms. I personally have no use for this service, but I will surely pass this information on to anyone I know that does.

 

[bjo71]

square is ok for selling ammo or accessories. I've had intuit cancel my account due to selling ammo.

 

[zentanker]

My wife uses the service occasionally to process Scentsy orders. We'll be finding another payment option and informing them why we no longer choose to do business with them.

 

[dbgun]

I have never heard of Square. Will they let you buy firearm accessories like PayPal?

 

[cajunautoxer]

They sell these at Starbucks

 

[stdreb27]

Is there anyone who doesn't care? We use intuit for my wife's business...

 

[hkusp1]

Never had an issue with square and I'm an ffl.


Sent from my toaster using secret alien technology.

 

[CharlesT]

Really?

I should probably call and talk to a supervisor.

 

[okie556]

Okay so will you receive your money after saying you won't do it again?

 

[granite]

If hkusp1 is "swiping" the card that may be the reason hes not having issues. The email stated when card wasn't present

 

[CharlesT]

If you have a problem with their policy please email them and let them know.

Edit: @Okie: I hope so, I am kind of nervous.

p.s. I love people from Texas

 

[Akiva]

I haven't had any problems with it and we use it at every show.

 

[zembonez]

Well... if it really was in their agreement prior to the gun sale, they have every right to handle it the way they did. This is where it pays to really research these things.

Do I agree with it? NO. (I think their position sucks)

Does it sound like they are just going by their rules? YES.

You'll get your money but they won't process any more sales for you.

 

[CharlesT]

Ya, I know. I feel bad because I look/am lazy.

I am going to talk to some local banks tomorrow about it.

I just hope to get people who might not see it, like I didn't, aware of their rules.
Also, hopeful that people email them and let them know they lost a potential customer.

 

[Akiva]

Well i will keep my eyes open Charles. If I come across something else will let you know.

 

[zentanker]

Well... if it really was in their agreement prior to the gun sale, they have every right to handle it the way they did. This is where it pays to really research these things.

Do I agree with it? NO.

Does it sound like they are just going by their rules? YES.

You'll get your money but they won't process any more sales for you.

Of course they have a RIGHT to handle it the way they did... but we have the RIGHT to tell them to go eat a fat sack of mildewed dicks because of their anti-gun policy. And let's face it, who among us actually reads the 12 pages of PDF'ed legalese shit that comes with practically every damn thing you buy, use, install or look at these days? I know I don't. Though the OP has no real grounds to be angry at them for enforcing policy, I completely agree with his choosing to not do business with them ever again because the policy existed to begin with.

 

[CharlesT]

Their policy is actually 47 pages in Microsoft Word. :/

 

[zentanker]

Um, yeah- screw that! Pretty sure almost none of their customers have read that in its entirety

 

[recoveringyankee]

Um, yeah- screw that! Pretty sure almost none of their customers have read that in its entirety

That's where people get into trouble, they have no idea what they are agreeing to when they "sign on the dotted line"

Allways ready and understand contracts or other agreements that involve your ability to get money. They HATED me at my closing for my current house. :-}