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Upsellers.

Discussion in 'Rants and Raves' started by Sam7sf, Nov 17, 2018.

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  1. Sam7sf

    Sam7sf TGT Addict

    After getting settled in Bedford, I’m finding it a real adjustment from the smaller town lifestyle I’m used to. The upselling and lack of honesty is strong in the metroplex.

    Took my truck for an inspection so I can do my registration. I get a call thinking my trucks done. Nope. Upselling me on a new battery. The employee on the phone tells me my battery is getting weak. I ask if they actually put a meter on it. Employee says yes. I then ask if they put rpm on the engine and witnessed the battery not reach normal voltage as my concern is to verify alternator function. Employee says no they didn’t do that. I politely say thank you for the customer service but I would prefer to examine my voltage at home. “But sir, you need a new battery. I can take another 15 bucks off with your core” no thank you. “We will call you when your inspection is done” wait...wait...you called to sell me on something before you finished your work on my truck?

    Reminds me of a Nissan dealership that tried to pull a fast one on me. Now I do most of the work myself. If I take it in, I’m not tooled up to do the job. So I’m waiting for axle work to be done. I get a call saying they think I need new plugs. Oh wow (I always say oh wow pretending like I know nothing lol) oh wow, that’s funny, it wasn’t more than 15 thousand miles ago I changed my plugs with oem ones I got from you guys and used your torque specs I called and got directly from your shop, I say. “Oh uh uhhh uh it’s probably not needed”.
     


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  2. BRD@66

    BRD@66 TGT Addict

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    Sounds worse than my Kwik Kar Lube place
     
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  3. easy rider

    easy rider Allotropic Transformer TGT Supporter

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    You have to drop your truck off to get it inspected?
     
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  4. TheMailMan

    TheMailMan Well-Known

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    I kind of wondered about that too.
     
  5. AustinN4

    AustinN4 TGT Addict

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    No way am I doing that.
     
  6. vmax

    vmax TGT Addict TGT Supporter

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    Dont take your car to a lube center for inspection or anything for that matter.
    They are trained to sell you everything
     
    Sam7sf likes this.
  7. Kar98

    Kar98 TGT Addict

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    Lube center is just fine. In and out in 15 minutes, and decline all extra work not needed. No need to drop it off and wait for phone calls.

    Kwik Kar is fine. Mobil 1 and 5 Minute Oil Change places are fine. Pep Boys, no way, don't even think about it.
     
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  8. easy rider

    easy rider Allotropic Transformer TGT Supporter

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    I get free inspections at the dealer I bought it from.
     
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  9. Sam7sf

    Sam7sf TGT Addict

    Firestone in Bedford. They were very busy. So I got lunch and waited.
     
  10. Sam7sf

    Sam7sf TGT Addict

    No kidding. I never went to a lube center in my life. Always did my own oil. Probably ocd and unwarranted but I never trusted any of them to even do simple things.
     


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