We (my wife and I) are very understanding of the fact that everyone is human and that everyone has a bad day sometimes. We all do the best to leave our "problems" at home, but it's not always possible. However, the purchase of a first firearm for a family with children is a big deal. Nobody appreciates being treated like crap. I don't blame a store employee for being overwhelmed with the way things are, and I'm sure they get crap from customers as well. But if you have people who are genuinely interested and who are trying to polite, treat them well. It's how you're going to expand your customer base. You can liken it to a doctor with bad people skills. If he doesn't like dealing with people, he should have gotten into a different field, like medical science. If you are a gun "elitest" who doesn't like to help newbies, find another proffession where you can hang out with other people like you, because I imagine that in a gun store you're going to be dealing with newbies on a fairly regular basis (even before this current situation). I'll admit there's alot I don't know as I am fairly new to the gun community. But when I ask you a question, please don't respond to me like I must be a moron because "everyone knows". Everyone doesn't know. And your words may say one thing, but don't forget that many of us can also read your face and body language (i/e rolled eyes, impatient motions). I would much rather give my money to a store than an internet site because I want to build a friendship and support the people in my local community. But if I feel like you don't need/want/etc. me as a customer, I'll go somewhere else.