This site is absolutely fair, Don't mess with City Hall (El Guapo/Texas1911) If somebody has a complaint the proper way is a private message in plain language without accompaning cuss words and I would imagine that you would be fairly heard....But to rant and rave at the "Boss man" out here in the open and ridicule him won't cut the mustard.
If I am doing something incorrectly and the vast majority of the forum agrees then it's something that needs to be fixed. I take alot of what people have to say into my decisions. Some of it I will ignore, some of it I will keep in mind, and some of it I can use to guide me towards a solution. If someone thinks I'm doing a bad job, then tell me why I am. If someone just wants to talk shit, I got better things to do. If someone wants to outright threaten me ... then I say get off your ass and come and get it.